Although cyberattacks caused just 6 percent of significant outages of public electronic communications networks and services in the E.U. last year, they affected more people than hardware failure, a much more common factor in service disruptions, according to a report from the European Union Agency for Network and Information Security (ENISA)….

Although cyberattacks caused just 6 percent of significant outages of public electronic communications networks and services in the E.U. last year, they affected more people than hardware failure, a much more common factor in service disruptions, according to a report from the European Union Agency for Network and Information Security (ENISA).

Hardware failure accounted for 38 percent of all incidents and affected over 1.4 million users on average according to an annual incidents report released Tuesday by ENISA. By comparison, incidents that resulted from cyberattacks affected 1.8 million users on average.

Cyberattacks affected primarily Internet access and were the second most common cause for outages of fixed Internet service in particular, accounting for 20 percent of those incidents, ENISA said. They also accounted for around 13 percent of incidents that disrupted mobile Internet service.

The ENISA report compiles data on 79 incidents that occurred across 18 E.U. member states in 2012 and resulted in severe outages of both mobile and fixed telephony and Internet services. ENISA defines fixed Internet and telephony services as those offered through dial-up, DSL, cable, fiber, PSTN, VoIP over DSL and other wired networks.

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