Charter Comunications’ Spectrum cable service includes a home security service, and — whoops. No it doesn’t.
“Spectrum customers who are also users of the company’s home security service are about a month away from being left with a pile of useless equipment that in many cases cost them hundreds of dollars,” reports Gizmodo:
On February 5, Spectrum will no longer support customers who’ve purchased its Spectrum Home Security equipment. None of the devices — the cameras, motion sensors, smart thermostats, and in-home touchscreens — can be paired with other existing services. In a few weeks, it’ll all be worthless junk.
While some of the devices may continue to function on their own, customers will soon no longer be able to access them using their mobile devices, which is sort of the whole point of owning a smart device… Spectrum is hoping to smooth things over with “exclusive offers” from other home security companies, including Ring, which is owned by Amazon…
Spectrum apparently believes it can afford to aggravate these customers, some if not most of whom will have no choice but to continue paying Spectrum for internet service.
Spectrum “inherited” the business after acquiring Time Warner Cable and Bright House Networks in 2016, Gizmodo reports.
“It’s not offering refunds, though… The firmware on the devices doesn’t allow switching to other services, either.”
of this story at Slashdot.
Source:: Slashdot